Amazon's decision to completely cut off support for older Kindle e-readers has frustrated loyal customers who view the devices as long-lasting appliances rather than disposable technology. While software maintainers see dropping legacy systems as a necessary relief, users argue that Amazon is disregarding their needs by failing to offer a suitable replacement device with physical buttons. This backlash highlights the ongoing tension in the tech industry between corporate desires to streamline software lifecycles and consumer expectations for durable, accessible hardware.